Warranty Coverage

Reality Check, Screens Crack
Search for phone
Phone ModelScreen RepairWecare+
*Notes:For Samsung Z series and Flip series, screen crack coverage is either internal or external whichever is higher.
Accidental Damage Screen Protection
100% Original Parts
Repairs by brand authorised service centres
No Excess Cost
No Extra Cost Incurred When You Claim

Get 12 months of

Screen Protection

For New Device (device from Weiwei)
Step 1: Select a device and WeCare+ plan. Fill in your details at checkout.
Step 2: Once you’ve made payment, you will be redirected to the registration page where details you have provided will be filled in. Please feel free to modify these details.
Step 3: Upon submission, you will receive an email that stated "warranty approved". If not please contact us at wecare_plus@weiwei.sg with your detail
For Standalone
Step 1:
Select a WeCare+ plan and fill in your details at checkout.If the plan is a gift, please indicate their details in the checkbox provided.
Step 2:
Once payment is made, a pop-up will appear.If you’d like to register now, click “yes”.If not, you can also register at a later date.Do note that you need to register within 14 days from the date of purchase. A reminder will be sent to the email address provided
Step 3: Upon successfully submission, you will receive an email with the approval status of your registration within 2 business days.

Dial *#06# from your device. Your IMEI number will be displayed on your screen.
Hi, here are some topics you might be interested in. Feel free to contact us if you need further assistance.

Upon validation, approval of your service plan registration will be sent to your registered email within 2 business days. Acknowledgement email will be sent to you after WeCare+ is activated.

Registration instruction email will be sent to you with details on how to register WeCare+

WeCare+ offers one (1) time coverage for the repair. Accidental screen crack of the Eligible Product listed for a period of Twelve(12) months commencing From the service plan activation date of your mobile device

No, the repair for your cracked screen covered under WeCare+ will be repaired by Authorised Brand Service Centres only. Any service request, kindly click "here". Alternatively, you can find the list of Authorised Brand Service Centres "here"

The WeCare+ coverage starts from the date you have received your activation email. Please refer to registration instruction email sent to you and register your coverage.

Easy repair just few clicks away!

Accidents happen, even to your precious devices. Have you been well prepared for that?
For any enquiries pertaining to our warranty coverage, please call us at +65 6653 2682.Operating hours: 9am – 6pm, Monday – Friday