Welcome To Our Help Centre

Here are some topics you may be interested in! If you don’t see what’s on your mind, reach out to us!

About us

The metasearch engine for mobile phones, data plans and subscriptions.Learn more


Our customer support staff is available from 9am to 5pm (mon - fri).Call Now


Write to us with any questions or concerns you have. Our team will be happy to assist you.Email us


Please read our terms and conditions before participating in any sale events or promotions.Learn more


Weiwei offers exclusive savings & benefits bundled with a selection of smartphones.Learn more


33 Ubi Ave 3, #08-46/47 Vertex Tower, A, Singapore 408868


Sign up on the top right hand corner of our website. Register through one of these social accounts and you're good to go.*insert icons of facebook, tiktok, google*

Click here and log into your account. Then hover over this icon on the top right hand corner of your screen and click “My profile”.

  1. Filter what you need based on your criteria.
  2. Once you’ve made your choice, add your items to the cart.
  3. Upon checkout, verify whether your items and amount is correct before proceeding to delivery.
  4. Select a delivery method, fill in your contact information and consent to our privacy statement.
  5. Then proceed to payment and complete purchase.
  6. Select your payment method and fill in your payment information.
Once payment is made, you’ll be redirected back to our website with an order number. You will receive an email confirmation to confirm your order details. You can also check your Order History to ensure that your order has been processed.

Reach out to us at sales@weiwei.sg or contact us at +65 96721088 and we will assist you with the purchase.

PayNow, Mastercard, Visa & American Express are available. When you check out, you will see these options on the payment page.

Key in the cardholder’s name, card number and email address.

Key in your name and email address then click “Generate QR”. Open your Mobile Banking App and select “Scan & Pay”. Scan the QR code generated to pay for your items.

If you are purchasing with your mobile phone, you could save the QR code to your photo library and open your Mobile Banking App to pay.

Click here for a visual guideline.

Do note that your order will be processed once payment has been verified. If payment is not received, your order will be cancelled.

We are so sorry to hear that. Please reach out to us at sales@weiwei.sg or contact us at +65 96721088. We will conduct an investigation to figure out what happened and what to do about it. In cases where there was an error with our system, we will refund the amount back to your card.

You can track your order from your order history, click here to view your order status.

Please be sure of your order before ordering. Once your order has been placed, there is no option to cancel your order.

You can choose from the following shipping options:
  1. Home Delivery – Your order will be delivered to the address you’ve specified.
  2. Self-Collection – Collect your order from 33 Ubi Avenue 3 #08-46/47 Vertex Singapore (408868)
  3. Follow-You – Your order will be delivered wherever you are!

At the moment, we only ship locally (Singapore). Nevertheless, we are working to ship to other countries internationally.

Type Of Delivery Delivery Charge
Home Delivery $0 - $30
Self-Collection $0
Follow-You $50

You have up to 7 working days from the time you receive your item(s) to initiate a return.
Do ensure that your item(s) is:
  • In new, unused, unaltered and unworn condition
  • In its original state and packaging with the original product tags attached (including manuals, warranty cards, certificate of authenticity) and free gifts received with it (if any)
Click here for more information about our return & exchange policy.

Please reach out to sales@weiwei.sg with your order number, reasons for the return/exchange and relevant images (e.g. received incorrect item — image of the item you received). Our team will get back to you within 3 business days.

Yes, as long as you have an old device you would like to Trade-In, you are eligible.

You can Trade-In up to 5 devices per 1 brand new handset purchase.

Yes, for phone models not named in the list, the Trade-Up value will follow a fixed rate of $30

Upon validation, approval of your service plan registration will be sent to your registered email within 2 business days. Acknowledgement email will be sent to you after WeCare+ is activated.

Registration instruction email will be sent to you with details on how to register WeCare+

WeCare+ offers one (1) time coverage for the repair. Accidental screen crack of the Eligible Product listed for a period of Twelve(12) months commencing From the service plan activation date of your mobile device

No, the repair for your cracked screen covered under WeCare+ will be repaired by Authorised Brand Service Centres only. Any service request, kindly click "here". Alternatively, you can find the list of Authorised Brand Service Centres "here"

The WeCare+ coverage starts from the date you have received your activation email. Please refer to registration instruction email sent to you and register your coverage.

Yes you can get covered under WeCare+ for your existing device as long as you have the following:
- Ensure screen condition
- Submit a screenshot of the screen condition together with the phone IMEI details displayed on phone
Upload the following with your existing device details on our portal here and you will be informed with an activation email once your coverage is being accepted.

Existing WeCare+ protection is tagged to the IMEI no. of the device and thus, is not transferable.

WeCare+ once activated cannot be de-registered.

Upon the happening of any loss or damage, please ensure to login via the web portal within five (5) working days with your supporting details and documents.

Weiwei is a metasearch engine mobile phones, plans and subscriptions. Through a one-page matrix view, you can shortlist, compare and optimise your time to find the right bundle.

Feel free to reach out to us through our email at sales@weiwei.sg or contact us at +65 96721088 for more urgent assistance.

  • Explore a comprehensive selection of SIM-Only Plans and select based on your requirements for data bundles, talk-time, and other telco and provider offerings. Once you've filtered and chosen a plan, you'll be taken to the telco or MVNO’s website to complete the purchase.
  • You can also shortlist, compare and purchase the latest smartphones, tablets, watches, and accessories.
  • Getting a new phone? Trade-Up your old device for a new one and receive an additional $150 on top of your Trade-In value!
  • Never worry about damaging your devices again. Invest in our wide selection of coverage options for accidental damage, malicious damage, and device repair or replacement.
  • Streaming, bundles, broadband, and television deals are here to simplify the process of finding the best entertainment deals for you. Upon filtering and choosing a service, you will be taken to the provider's website to complete the transaction.
  • Conveniently locate all telco providers, concept stores and service centres.
    Which countries do weiwei ship to? At the moment, we only ship locally (Singapore). Nevertheless, we are working to ship to other countries internationally.

Please reach out to us at +65 96721088 between Monday to Friday 9am - 5pm OR write us an email at sales@weiwei.sg.

Through our Privacy Policy, we describe Personal Data that we collect about you. (i.e. how we use it, how we process it and how you can update or delete your information)

If you have any questions or concerns about how we collect, process and use your personal data, or would like to exercise any of your rights, please contact us at sales@weiwei.sg. (Business Hours: Mon to Fri, 9am - 5pm).

Refer to Privacy Policy

Through our Terms of Use, we describe what you are allowed to do on the site, what you can use the content provided for, and the implied warranties/liabilities of our business.

We reserve the right, at its sole discretion, to change, modify, add or remove portions in our Terms of Use, at any time. It is your responsibility to check the Terms of Use periodically for changes. If you have any questions or concerns about our terms and conditions of use, please contact at sales@weiwei.sg (Business Hours: Mon to Fri, 9am - 5pm).

Refer to Terms of Use